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Service and Quality Supervisor

The supervisor supervise the products and ensure other employees meet the client's requirements and perform their duties efficiently.

Job duties:

To ensure that villas on arrival are in compliance with the service level agreement checklist.
To conduct villa inventory before arrival of Rental guest or Homeowners.
To conduct villa inventory prior to the departure of Rental guest or Homeowners.
To coordinate HTV amenities to the homeowners’ maids prior to villa arrival.
To conduct villa check before every departure.
To update villa follow up documents as and when required.
To liaise with EPSL in regards to any issue in rental pool villas.
To post breakage bills on rental guest Account when necessary.
To requisition HTV amenities on WinHMS.
To make sure that all guest requests are followed up before and during guest stay, and same communicated to EPSL/VEL team.
To do Roster for the S&Q team and put same on Vipertex.
To update Vipertex on a daily basis and update Local docket as and when required.
To conduct return to work interview as and when required.
To conduct Training of the S&Q team as and when required.
To promote upselling of HTV items with rental guests.
To ensure cleanliness of Welcome Pavillion.
To ensure the grooming of S&Q team members as per HTV standard.

Skills and Qualifications

Minimum of 3-5 years proven experience in relevant field.
Strong organizational and planning skills
Computer proficient and at ease with MS Office
Good communication, interpersonal and listening skills
Meticulous with a high level of attention to details
Problem solving attributes
Should reside in the south region and plaine wilhems.

To note: Recruitment is planned for January 2026.

Heritage Resorts