Service Manager - Revenue Optimisation
- Flacq
- Negotiable
- Permanent
- Added 06/06/2025
- Closing 06/07/2025
- HR Department
The Service Manager - Revenue Optimization oversees data analysis, forecasting, pricing strategies, and channel optimization to maximize revenue. This role ensures rate parity and seamless collaboration across systems while aligning with Shangri-La’s core values.
As a Service Manager - Revenue Optimization, you will be responsible for:
- Collect and organize Business Intelligence using BI tools and systems for statistical and competitive data.
- Gather, compile, and analyze information from all stakeholders.
- Support data analysis to enable fact-based business decisions and strategies.
- Assist in the forecasting process by collating necessary data and substitute for DoRM/RM if required.
- Update forecasts and reports across all relevant tools and systems.
- Implement BAR and PKG pricing across all channels and manage BAR restrictions when needed.
- Ensure optimal online channel configurations in collaboration with reservations.
- Manage the channel manager for dynamic rate distribution across third-party platforms.
- Maintain rate parity across all distribution channels.
- Support and implement inventory management and distribution optimization strategies.
- Drive production optimization across channels, focusing on cost efficiency, guest loyalty, and seamless connectivity.
- Conduct day-to-day operations and relationships aligned with Shangri-La’s core values and practices.
Qualifications, skills, and experience:
- Bachelor’s degree in Business Administration, Revenue Management, Hospitality Management, or a related field.
- 2-3 years of experience in revenue management or a similar role in the hospitality industry.
- Proficiency in BI tools, forecasting systems, and channel management platforms.
- Advanced skills in Microsoft Excel and data analysis tools.
- Strong analytical and problem-solving abilities with the capacity to interpret complex data.
- Excellent organizational skills and attention to detail.
- Effective collaboration and clear communication skills for working with diverse stakeholders.
- Flexibility and adaptability to handle dynamic operational challenges.
- Commitment to Shangri-La’s core values and customer-centric approach.
- Proven ability to optimize business performance while maintaining rate parity across distribution platforms.
Shangri-La Le Touessrok
- Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius