Service Desk Technical Support
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 03/10/2017
- Closing 02/11/2017
As a Service Desk Technical Support you will be responsible for the complete monitoring of platforms and providing technical assistance on applications to the end-user for Logos Solvo’s suite of products.
Key Responsibilities:
- Perform Day-to-Day technical support interacting with customers and resolving basic technical problems in a service desk environment.
- Monitor system alarms and take necessary actions where and when needed.
- Use available knowledge documents and interacts with other support resources to resolve customer's technical issues.
- Update technical support tickets and produce activity reports.
- Escalate tickets to next level support quickly for further investigation.
- Document issues and solutions, as well as time spent using internal incident tracking system.
- Maintain incident/problem reports and the corrective actions taken. Standard troubleshooting and process documentation for team knowledge sharing.
- Alerts management to recurring problems and patterns of problems.
- Assist deployment engineers as and when directed by Technical Manager.
- Perform daily system health checks.
Qualifications & Skills:
- Hold a diploma/degree in Telecommunication Engineering or Computer Science or any other IT related field.
- At least 1 year experience in help desk support, however fresh graduates can also apply.
- Experience or knowledge in Linux required.
- Experience or knowledge in database and SQL concepts preferred.
- Experience or knowledge of networks, firewalls and TCP/IP preferred.
- Strong understanding of the mobile network is preferred.
Additional Requirements:
- Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work both independently and as part of a team.
- Ability to multitask and work well in a fast-paced environment.
- Should be able to work in shifts and weekends (day shifts).