Service Advisor (ABC Motors Company Limited)

The Service Advisor is responsible to act as a facilitator between the customer and the workshop in order to meet customer expectations and requests.

RESPONSIBILITIES

• Greet customers in a timely and friendly manner.
• Schedule service appointments with regards to client vehicle repairs.
• Follow up with client’s appointment.
• Perform daily reception of client’s vehicle.
• Generate service order estimates/quotes for customers.
• Liaise with the Workshop Coordinator, the Technicians and the Parts Advisor to ensure timely completion of work.
• Provide an exceptional customer experience to drive loyalty.