Security Operations Manager - Senior

Security Operations Manager - Senior [587634]

Bedrijfsomschrijving

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Management is at the heart of Orange's transformation. Developing managerial skills and best practices is essential to enable the company to:

• Achieve its strategic objectives
• Adapt to changing environments, technological advancements, and evolving work modes

• Lead a team, foster initiatives, develop and showcase individual talents to serve customers and performance
• Stimulate collective intelligence and promote engagement from all to collaboratively implement a shared strategy
• Be an active participant in driving significant transformations within your scope of activity
• Contribute to defining the project/priorities of the entity in alignment with the strategy and ensure conditions for implementation

• Identify, develop, and maintain individual and collective skills
• Lead the team by fostering a facilitating and cooperative work environment
• Understand and communicate the entity's strategy clearly to the team, giving it meaning
• Enhance performance within your scope and contribute to the overall environment
• Be a driver of reflection or projects beyond your team’s scope
• Participate in talent and skill detection and assessment beyond your team.
• Monitor market demand evolutions regarding skills.
• Contribute to evolution projects in agreement with Orange Cyber Defense and their customers.
• Manage operational workload supervision to optimize team bandwidth.
• Ensure balanced workload distribution across teams.
• Identify necessary skills and implement actions to acquire the required competencies  for  running Orange Cyber Defense operations.
• Define steps for implementing certification pathways with support from business units, experts, and key users
• Create and manage training schedules/modules for support functions
• Ensure the proper execution of training programs
• Support new team members’ onboarding and development
• Produce qualitative and quantitative reports on Cyber and network Security operations
• Recommend action plans, adjustments, and improvements to the management committee
• Lead team transformation projects and cross-functional initiativesDriving Company Transformation
• Design, implement, and promote (as appropriate) transformations (organizational, operational, behavioral, strategic, social) resulting from diversification and/or technological, digital, business, or managerial evolutions
• Understand and explain the entity’s transformations
• Give meaning to transformations by placing them in the context of the entity
• Implement transformation within your scope
• Be an active promoter of Orange’s digital transformation (customer relations, work methods, tools/IT systems)
• Coordinate cross-functional implementation of transformations across teams/entities
• Support transformation through communication/training and involve teams collaboratively
• Manage difficulties arising from changes within the team
• Capture, share, and communicate the effects of transformation
• Co-construct transformation and create conditions for sustainable implementation
• Adjust transformation based on feedback from clients, employees, users, etc.
• Support the transformation of the entity across multiple dimensions (organizational, social, etc.)
• Seek everyone’s involvement in transformation
• Stay informed about technological, digital, business, and managerial evolutions to enhance anticipation
• Share your vision of evolutions with the managerial community and be proactive in proposing ideas for the entity

• Have good self-awareness and awareness of others, adapt communication to build constructive relationships
• Clearly transmit, exchange, and share written and oral information, including digital modes, presenting arguments logically, concisely, and constructively
• Be approachable and establish relationships easily
• Show empathy, understand the situation and context of interlocutors
• Use appropriate communication modes (digital tools, interpersonal communication, etc.) and ensure message comprehension
• Be aware of emotional impacts in interactions
• Adapt communication based on context and stakes
• Be assertive, expressing your point of view while respecting others’
• Maintain balanced and lasting relationships individually and collectively, anticipating difficult situations and fostering trust
• Speak publicly internally and beyond the team in an engaging manner
• Detect emotions in others and adapt your posture and communication accordingly
• Encourage colleagues to demonstrate empathy through your example and support
• Share your experience, expertise, and communication techniques
• Communicate and react appropriately in crisis situations
• Ensure quality relationships with internal and external actors in initiatives, actions, or projects
• Represent your entity before large audiences when necessary

• Dare to give feedback well, with kindness and empathy, for continuous improvement
• Assess situations objectively and provide regular, individual, and collective feedback
• Celebrate individual and team successes
• Seek to improve feedback practices (training, reading, co-development, etc.)
• Practice active listening, questioning, and reformulation techniques
• Solicit and be receptive to individual and collective feedback
• Provide feedback to peers
• Consistently give feedback after relevant events
• Demonstrate managerial courage: personally commit and dare to point out issues
• Improve actions based on feedback
• Ensure coherence between positive feedback and recognition actions
• Provide constructive, well-argued feedback regardless of circumstances, maintaining fairness and objectivity
• Engage each team member in learning and practicing feedback
• Adapt recognition methods to motivate each individual
• Follow up after giving feedback to ensure its effectiveness

• Detect and develop talents and skills to facilitate professional growth and ensure the company has suitable resources
• Identify skills needed for mission execution and team activities
• Assess team members’ skill levels, strengths, and development points
• Encourage practice-based learning, leveraging others’ skills and best practices
• Allocate time to support team members’ development
• Structure development and skill-building plans aligned with ecosystem needs
• Promote skill development as a priority for Orange, a learning organization
• Lead by example: demonstrate and put team members in situations to grow
• Support onboarding of new hires
• Assist colleagues in their professional projects
• Develop team potential by assigning projects or missions that showcase their skills and talents and increase visibility
• Ensure skills transfer and sharing to guarantee activity continuity (mobility, departures)
• Contribute to detecting skills, potentials, and talents aligned with team needs
• Seek diversity in profiles and skills for the collective benefit
• Train team members to independently develop their talents and skills
• Guide colleagues beyond your scope to useful resources for their development
• Share your experience, expertise, and techniques for skill development

• Orchestrate activities, prioritize, and make decisions to develop the company’s economic, social, and environmental performance
• Ensure the team has the means to accomplish its mission
• Know and explain team performance indicators and analyze them
• Develop an action plan with the team to achieve overall performance goals
• Manage activities with a holistic view of the environment and interdependencies
• Set qualitative and/or quantitative objectives, individually and collectively, and monitor progress
• Ensure sustained performance through continuous improvement
• Adjust action plans to handle unforeseen events and meet performance levels
• Align your scope’s performance with the overall performance (client perspective), including cross-functional projects
• Maintain long-term performance through continuous improvement and experimentation
• Share your experience in performance management with peers

• Give meaning to actions, unite and motivate teams, and engage the collective with a strategic vision
• Participate in decision-making or make decisions and actively implement them
• Encourage the team to own the strategy, objectives, and action plans by facilitating expression and welcoming questions
• Embody and promote human qualities that foster a positive work environment (kindness, listening, solidarity, fairness, impartiality, positivity)
• Question yourself and pursue personal development
• Unite and motivate the team to achieve common goals
• Mobilize and rally energies around shared objectives, despite potential setbacks
• Demonstrate boldness personally for collective success
• Innovate in managerial practices
• Lead by example and inspire peers through sharing experiences
• Stimulate adoption of innovative solutions to evolve operational modes

• Promote cooperative approaches and autonomy to increase organizational efficiency
• Establish and encourage collaborative practices (mutual aid, sharing tools, etc.)
• Foster team spirit that encourages contribution to common goals
• Delegate and empower, considering team members’ autonomy levels
• Encourage initiative-taking and decision-making within responsibilities
• Co-develop operational implementation of strategy with the team and stakeholders
• Embed collaborative approaches into team life
• Gather and unite necessary skills for effective cooperation
• Recognize colleagues for their ability to collaborate
• Stimulate creative potential to encourage out-of-the-box thinking
• View every initiative—whether successful or not—as a learning opportunity
• Promote collective decision-making when appropriate
• Share managerial experience and expertise with peers
• Implement agility fundamentals (mindset, methods, tools)
• Encourage boldness in team practices

About you :

• You have are passionate about the  IT Security  domain  , ecosystem , products and trends  ( security certifications are a plus )
• Your will bring your experience in leading technical teams and senior professionals for at least 4 years .
• You have a proven track record managing teams in high volume and high profile portfolio of customers .
• You have a sound knowledge of  ITIL Methologies , particularly on service operations processes 
• You are fluent with ISO norms , particularly  9001 ,  20001  & 27001 .
• You have previously lead transformations project in an agile framework.
• You understand and operate in matrix management configuration.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.