Sales Operations Executive

Sales Operations ensures compliance during contract billing initiation, supports sales with deep tool expertise, and provides timely troubleshooting to maintain smooth invoicing and sales processes across teams.

B. Key Responsibilities
Key responsibilities include, but are not limited to:
•Compliance review and opportunity close winning
•Creation and submission of Invoice Request Forms and Credit Note requests
•Monitoring successful dispatch of invoices and credit notes to clients
•Completion and archiving of supplier registration forms required by our Clients
•Completion of invoice portal registrations
•Support to Client Services on membership card orders
•Support to Certificates of Assistance creation, when self-service portal doesn’t support the use case•
Support to sales team on opportunity setup in SFDC
•If and where appliable support to sales team on Certificate of Subscription creation
•Maintaining data accuracy of Contractual and Transactional Billing Addresses in SFDC
•SFDC PowerUser
•Provide feedback on existing sales operations processes to Sales Operations Team Lead and/or the Sales Enablement Team for continuous improvement and finetuning.
•Provision of admin support to client facing roles for standard and non-standard client reports
(business review or SLA reports)

C. Job Profile
Required Skills and Competencies
•Computer literate (MS Word, Excel, PowerPoint, Visio and CRM applications and specifically SFDC)
•Action Oriented – Is action oriented and full of energy for the things that he/she sees as challenging.
•Planning – Accurately scopes out the length and difficulty of tasks and projects.
•Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.
•Good communication and interpersonal skills.
•Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
•Listening – Practices attentive and active listening; has the patience to hear people out.
•Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care and
Passion

Required Work Experience
•Experience in an operationally / commercially focused analytical and/or Customer Services role.
•Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.
Required Languages
• Ability to communicate in English fluently (oral and written) is an absolute must. Ability to speak other European languages (French, German or Italian) will be an advantage.
Travel / Rotation Requirements
• Travel within and outside of Europe will not be required.