Sales & Marketing Coordinator

Shanti Maurice Resort & Spa is currently seeking for dynamic, motivated and talented "Sales & Marketing Coordinator" to join our team. If you are looking for an exciting challenge, this opportunity is just for you!

Key Responsibilities:

Sales Coordination:

• Support the sales team in managing relationships with travel agents, wholesalers, tour operators, OTAs, and luxury travel advisors.
• Assist in creating and updating contracts, special offers, and promotional packages in coordination with the Revenue and Reservations teams.
• Handle follow-ups with inbound leads from B2C and B2B sources — ensuring a high conversion rate from inquiry to booking.
• Coordinate FAM trips and site inspections for travel agents and tour operators
• Assist in compiling daily and monthly sales performance reports, including booking pace, source market analysis, and partner performance tracking.
• Prepare and distribute sales collateral (e.g., fact sheets, presentations, brochures, videos)
• Work closely with the Reservations, and Guest Relations teams to ensure smooth pre-arrival arrangements for guests and VIPs.
• Support seasonal and tactical campaigns, including flash sales, last-minute offers, and OTA promotions.
• Monitor travel trends and booking patterns in key source markets (e.g., Europe, Middle East, South Africa…).
• Assist in preparing for international travel trade shows (e.g., ILTM, WTM, ITB), and follow up with leads generated from these events.
• Coordinate and update OTA listings and extranets in collaboration with the Revenue team.

Marketing Support:

• Assist in implementing the resort’s marketing plan across digital, print, and on-property channels.
• Coordinate social media posts, newsletters, and promotional campaigns with the Marketing Manager.
• Help manage the resort’s online presence (website, OTAs, social media, etc.).
• Liaise with photographers, media partners, and design agencies for content production.
• Monitor competitor marketing activity and local tourism trends.

Event and PR Support:

• Assist in planning and coordinating events, VIP visits, and media engagements at the resort.
• Support public relations initiatives and ensure consistent brand messaging.
• Help organize resort participation in trade shows, travel expos, and marketing roadshows.

Administrative Tasks:

• Manage calendars, appointments, and correspondence for the sales & marketing team.
• Maintain an organized database of marketing materials and sales documents.
• Generate and distribute reports, guest feedback summaries, and campaign analytics.
• Ensure smooth internal communication across departments for all promotional activities.