SENIOR TECHNICAL LEAD

SENIOR TECHNICAL LEAD

Missions:

• Oversees system engineering and architecture specifications
• Leads, manages, administers and maintains hardware and software
• Leads, manages or participates in key organizational IT infrastructure initiatives
• Leads, mentors, and coaches IT System Admins in making appropriate technical decisions
• Manages IT vendors to ensure timely and excellence delivery of services
• Oversees and develops project scope definition and implementation plans to maximize allocation of resources, ensure timeliness of delivery, and optimize technology solutions
• Provide expertise and guidance to design and establish system performance qualities such as availability, scalability, recoverability, reliability, and security
• Implement and/or enhance disaster recovery, information security and control structures
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Provides effective project control by monitoring progress and providing appropriate updates to senior management
• Develops and implements methodologies, policies, and procedures to ensure that systems are in compliance with and consistent with OBS standards and best practices
• Ensures that processes and documentation are adequate and effective to meet specifications and audit requirements
• Meet/Exceed established service level agreements; serve as the escalation point for critical issues, measure the effectiveness of the IT Infrastructure team
• Monitors customer satisfaction levels and maintain efficient and cost-effective services
• Maintains productive relationships with business and IT colleagues
• Promotes and executes OBS vision
• Acts as a trusted advisor and builds and maintains relationships with other interlocks/team members and customers to develop a clear understanding of needs.
• Training and developing staff, ensuring high levels of employee engagement and the opportunity for upward growth with increased responsibility

Skills:

• Bachelor’s degree with concentration in IT or business equivalent.
• Minimum of 10 years’ progressive, relevant IT experience. Minimum of 3 years’ experience designing/implementing/managing Cloud Infrastructure
• Experience in managing LAN and WAN Networks architecture
• Experience in managing cloud systems administrations including VMware and Hyperscalers
• Experience with backup technologies such as Netbackup, Networker or Veeam
• Experience with automation through bash scripting or any other automation tools such as Ansible, would be a definite advantage
• Minimum of 5 years’ experience in servers’ operating systems from installation, configuration, implementation (Windows, Enterprise Linux RHEL/OEL, VMware ESXi, etc)
• Experience in project management and managing multiple projects, and in both determining and building against business and technical requirements
• Some project-based travel required
• Documentation skills
• Ability to work under pressure and to deal with multiple tasks.
• Excellent customer service skills.
• Good IT/communications background and problem-solving skills.
• Good interpersonal, team-build and leadership skills.
• Proactive, self-motivated, and determined attitude.
• Fluent in English and French (spoken and written) – especially French 
• Experience in project management and managing multiple projects, and in both determining and building against business and technical requirements
• Some project-based travel might be required
• Documentation skills in French and English