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Russian Speaking - Guide/Hotel Representative

As listed below

MAIN RESPONSIBILITES

• Knowledge of company history, products, and services

• Masters’ Tour operator specificities, client profile and market trends.

• Ensures all clients receive their arrival and departure messages as per procedures.

• Organizes information meetings.

• Check and follow up of tickets with airlines.

• Assists clients for all required modifications and requests during their stay.

• Delivers assistance and ensures follow up as per instructions and requirements.

• Accompanies visitors on local tours and guide them within a specific region, area, city or site.

• Provide special information on history, archaeology, monuments etc..

• Lead tour groups, advise tour members of local interest points; prepare and present tour commentaries.

• Coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, rides, cruises, and extended tours.

• Ensure sales of services as per the company’s procedures and targets.

• Explain and propose the different products and services of the company.

• Ensure the receipt of payment for services provided.

• Make reservation with Tours Reservation according to procedures.

SPECIFIC REQUIREMENTS

• HSC holder

• Certificate in sales or equivalent

• At least two years' experience in the tourism sector

• Fluent in Russian is compulsory – (Both written and spoken)

• Fluent in French and English

• Customer Relations Skills

• Planning and Selling Skills

• Problem Solving Skills

• Broad Knowledge of airlines services

• Good Knowledge of local geography

• Adaptability and flexibility to last minute change

• Willing to work odd hours (shift system) and during Weekends and Public Holidays.

MAUTOURCO LTD