We are seeking a friendly and professional Russian-speaking Guest Services Associate to provide exceptional service to our international guests.
Greet and assist guests in Russian and English
Handle check-in and check-out procedures efficiently
Respond to guest inquiries, requests, and complaints in a courteous manner
Provide information about hotel facilities, services, and local attractions
Coordinate with housekeeping, maintenance, and other departments to meet guest needs
Manage reservations, payments, and guest records using hotel systems
Ensure high standards of customer service and guest satisfaction
Follow hotel policies, safety standards, and service procedures