Rooms Division Manager
- Pamplemousses
- Not disclosed
- Permanent
- Added 11/09/2025
- Closing 11/10/2025
- Dominique Pydiah
As Rooms Division Manager you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.
People
•Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
•Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
•Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Financial
•Oversee night audit function and preparation of daily financial reports.
•Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
•Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
•Help prepare the departmental budget and financial plans including the hotel marketing plan
Guest Experience
•Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their experience
•Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
•Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
•Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
Responsible Business
•Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
•Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
•Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Qualifications
•Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
•Five years of guest service/hotel experience with four years in a management capacity, or an equivalent combination of education and work experience
InterContinental Mauritius Resort – Lateral Holdings Ltd.
- Coastal Road, Ville Valio,, Balaclava, Mauritius
View More Vacancies from InterContinental Mauritius Resort – Lateral Holdings Ltd.
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