Room Division Manager
- Flacq
- Not disclosed
- Permanent
- Added 16/10/2025
- Closing 31/10/2025
- Mr. Pravind Jeewooth
Plan, implement, organise and coordinate the smooth as well efficient operation of the Front Office & Housekeeping Department on a daily basis. Converses with guests to obtain feedback and suggestions for improvement.
Responsibilities:
- Plan, implement, organise and coordinate the smooth as well efficient operation of the Front Office & Housekeeping Department on a daily basis.
- Converses with guests to obtain feedback and suggestions for improvement.
- Ensure seamless coordination between departments to maintain service quality.
- Monitor room inventory, occupancy rates, and availability.
- Ensure high levels of guest satisfaction by maintaining service standards.
- Handle guest complaints and resolve issues promptly and professionally.
- Prepare and manage budgets for Front Office & Housekeeping as well control departmental expenses and optimize profitability.
- Ensure rooms and public areas meet cleanliness and maintenance standards.
- Implement SOPs and ensure compliance with health, safety, and hygiene regulations.
- Coordinate with the maintenance team for room-related issues.
- Provide regular reports to senior management on departmental performance.
- Collaborate with other departments such as Sales, Marketing, and F&B for seamless guest services.
QUALIFICATIONS
- Degree or Diploma from a recognised institution, Majoring in Hotel Management or Tourism Management
PREVIOUS EXPERIENCE
•A minimum of 5-9 years working experience Hospitality industry.
•A minimum of 2-4 years working experience as Room Division Manager in a 4 or 5 star Hotel.
OTHER REQUIREMENTS
•Strong leadership and people management skills.
•Excellent communication and interpersonal abilities.
•Knowledge of Front Office, Housekeeping, and guest service operations.
•Good financial acumen with the ability to manage budgets and control costs.
•Attention to detail and commitment to maintaining service excellence.
•Ability to handle guest complaints effectively and ensure guest satisfaction.
•Strong organizational and problem-solving skills.
•Proactive, dynamic, and results-oriented personality.
•A clean certificate of character is a must.
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