Room Attendant

The Room Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of guest rooms and assigned areas in line with hotel standards. The role ensures guests enjoy a comfortable, safe, and memorable stay through attention to detail, efficiency, and professionalism.

Key Duties & Responsibilities

Guest Room Cleaning & Maintenance

• Clean guest rooms, suites, and balconies thoroughly and efficiently

• Strip and make beds according to hotel presentation standards

• Clean and sanitize bathrooms, including toilets, showers, bathtubs, mirrors, and sinks

• Dust and polish furniture, fixtures, and fittings

• Vacuum carpets and mop hard floors

• Ensure curtains, lampshades, artwork, and remote controls are clean

• Replenish guest amenities, stationery, minibar items, and room supplies

• Ensure rooms are set up correctly for arrivals, stayovers, and departures

Guest Service & Interaction

• Greet guests politely and respond to requests promptly

• Maintain guest privacy and confidentiality at all times

• Handle guest belongings with care and report lost-and-found items immediately

• Report guest complaints or special requests to the supervisor

Health, Safety & Hygiene

• Follow hotel hygiene, sanitation, and safety policies at all times

• Use cleaning chemicals and equipment safely and correctly

• Comply with infection control and occupational health standards

• Identify and report hazards, damages, or maintenance issues

• Adhere to fire safety and emergency procedures

Operational Standards

• Complete assigned rooms within the allocated time while maintaining quality

• Maintain cleanliness of housekeeping trolleys, pantries, and storage areas

• Record room status accurately and communicate with supervisors

• Assist with deep cleaning projects and periodic cleaning schedules

• Follow standard operating procedures (SOPs) and brand guidelines