Reservation Officer (MHMML)

The Reservation Officer handles requests from guests via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets.

• To prepare forecast and to send all concerned department by email.
• To work in close collaboration with other Reservation Agents to make sure that all booking requests (mail, faxes, telephone calls)are replied within timely manner (24 Hours) and run smoothly. 
• To provide quotation for rooms and services in the most profitable manner for the company & in the best interest of guests and deliver requested information. 
• To be responsible of hotel reservation, i.e., Making and Confirming Reservations. 
• To liaise with hotels to ensure proper handling of Bookings & Requests. 
• To increase sales of new or additional services like Early check in, late check out, transfers, Spa, golf and any other services as decided by the company. 
• To answer queries pertaining to Hotel services. 
• To manage efficiently room allocation of each Tour Operators and ensure that bookings are input in system under the appropriate stock header. 
• To understand and confirm booking depending on global availability of the group. 
• To apply cancellation policies, Stop sales, sell and report where applicable. 
• To handle properly input of all files, bookings, request, details in the Computer system. 
• To insert data information & rates properly into the Computer system. 
• To up sell and cross sell in order to maximize and optimize bookings and occupancy within the group. 
• To send queries for unexpected arrivals and No Shows to whom concerned.