Food and Beverage Supervisor

The Food and Beverage Supervisor is responsible for overseeing the daily operations of the food and beverage department. This role involves managing staff, ensuring customer satisfaction, maintaining high standards of food quality and service, and meeting financial targets.

• Supervise and coordinate the activities of the food and beverage staff.
• Schedule shifts and assign tasks to ensure adequate coverage.
• Train, mentor, and evaluate staff performance.
• Address employee concerns and mediate conflicts.
• Ensure excellent customer service by monitoring service standards.
• Handle customer complaints and resolve issues promptly and professionally.
• Interact with customers to gather feedback and improve service quality.
• Oversee the preparation and presentation of food and beverages to ensure quality standards are met.
• Ensure compliance with health, safety, and hygiene standards.
• Maintain inventory levels and order supplies as needed.
• Monitor the cleanliness and organization of the dining area, kitchen, and storage spaces.
• Assist on budgeting and financial planning for the food and beverage department.
• Monitor expenses and manage costs to meet financial targets.
• Analyse sales data and implement strategies to increase revenue.
• Collaborate with the chef and kitchen staff to develop and update menus.
• Ensure that menu items are cost-effective and meet customer preferences.
• Conduct market research to stay updated on food and beverage trends.
• Plan and coordinate food and beverage services for events and special occasions.
• Ensure smooth execution of events by managing staff and resources effectively.
• Work with clients to customize menus and services to meet their needs.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service-oriented with a focus on quality and satisfaction.
• Ability to multitask and work under pressure.
• Proficiency in inventory management and financial planning