The Reservation Agent will be responsible of handling and assisting communication from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system thereby creating and maintaining reservation records.

Qualifications:

-          At a least Higher School Certificate

Experience: A minimum of 2 years of working experience as Reservation Agent

Other Requirements:

• Communicates fluently in English & French
• Ability to perform efficiently with minimum supervision and within deadline 
• Attention to details
• Very sharp with figures
• Flexible with Working Hours
• Holds a clean Certificate of Character

KEY RESPONSIBILITIES

 -      Process reservations by mail, telephone, fax or central reservation systems referral.

-       Process reservations from the sales office, other hotel departments, and travel agents.

-      Ensure that you are knowledgeable about and updated on rooms available as well as their location and layout.

-      Learn the selling status, rates, and benefits of all packages plans.

-      Ensure that you are aware of the credit policy of the hotel and how to code each reservation.

-      Create and maintain reservation records by date of arrival and alphabetical listing.

-      Determine room rates based on the selling tactics of the hotel.

-      Prepare letters of confirmation.

-      Communicate reservation information to the front desk.

-      Process cancellations and modifications and promptly relays this information to the front desk.

-      Understand the hotel's policy on guaranteed reservations and no-shows.

-      Process advance deposits on reservations.

-      Track future room availabilities on the basis of reservations and help develop forecasts for room revenue and occupancy.

-      Prepare expected arrival list for front office use.

-      Assist in preregistration activities when required.

-      Monitor advances deposit requirements.

-      Handle daily correspondence in a timely manner

-      Respond to inquiries and makes reservations as needed.

-      Ensure that files are kept up to date.

-      Maintain a clean and neat appearance and work area at all times.

 -      Promote goodwill by beings courteous, friendly, and helpful to guests, mangers, and colleagues.

-      Be informed about areas of interest in order to target more clients in particular seasons.

-      Make arrangements for clients travel programs.

-      Prepare letters of confirmation and promptly processes any cancellations and modifications.