Reservation Agent

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately & converted to sales to meet hotel targets

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Record and process reservations made by phone/fax/email/others
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Record special billing arrangements for groups and conventions
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.