Recovery Officer

The Recovery Officer is responsible for ensuring the efficient collection of unreturned 5G routers from churn customers and recovering outstanding bill payments. The role also includes door-to-door delivery of mobile phones.

Main Duties and Responsibilities:

• Contact churn customers to arrange the return of 5G routers
• Follow up on overdue bill payments and negotiate settlement agreements
• Deliver mobile phones to customers following proper verification protocols
• Ensure customer issues are escalated when necessary and collaborate with the Retention Team for resolution
• Support revenue recovery through timely collection of outstanding customer balances
• Coordinate with the Retention Team to reduce churn and maximise asset returns
• Contribute to operational efficiency by providing accurate recovery and delivery data
• Ensure proper handover of collected devices and payments as per internal procedures

Required Qualifications and Experience:

• Minimum HSC (Higher School Certificate)
• Prior experience as a Recovery Officer or background in law enforcement would be an advantage

Required Skills and Aptitudes:

• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with customers and internal stakeholders, along with strong negotiation skills
• Sound business acumen, with the ability to analyse market trends, identify business opportunities, and make data-driven decisions
• Proficiency in using CRM software and other sales productivity tools
• Willingness to travel within the assigned region as required
• Good problem-solving and analytical skills
• Ability to work responsibly with sensitive information and company assets
• Ability to work flexible and odd hours, including evenings and weekends
• Valid driving license and own car (mandatory)

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.