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RPA /AI Support Software Engineer

  • Moka
  • Negotiable
  • Permanent
  • Added 23/05/2025 
  • Closing 22/06/2025
  • Angela Gunput
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Rogers Capital Technology Services Ltd is searching for a RPA /AI Support Software Engineer to work in its Digital Factory Department based at our Ebene office.

 

The RPA & AI Support Software Engineer will be responsible for providing ongoing support for 
existing RPA and AI solutions deployed with clients, ensuring these systems meet performance
standards and are aligned with service-level agreements (SLAs).
This role demands a detail oriented professional with strong problem-solving skills and the ability to troubleshoot, optimize, 
and maintain RPA and AI systems effectively to meet client needs.

Skills required
  • Bachelor’s degree in Computer Science,Software Engineering,or a related field (or relevant professional certification).
  • At least 3 years of hands-on experience in one or more of the following programming languages: Python,PHP,C#,Java,VBA,or .NET.
  • 1 year of experience with RPA tools is a significant advantage.
  • Familiarity with AI platforms and frameworks is desirable.
  • Demonstrated experience in supporting client projects,ensuring compliance with SLAs and performance expectations.
  • Strong troubleshooting,debugging,and software maintenance skills.
  • Excellent communication and client management skills,with the ability to collaborate effectively with teams and clients to resolve issues and enhance automation processes.
Duties
  • Provide consistent support for existing RPA and AI client projects,ensuring systems are maintained and optimized according to client requirements.
  • Ensure that all support and maintenance tasks comply with client SLAs and contractual obligations.
  • Collaborate with internal teams and clients to design and refine automation processes and troubleshoot issues in real-time.
  • Analyze system performance and suggest improvements based on client feedback and usage patterns.
  • Produce clean,efficient,and maintainable code based on project specifications and ensure adherence to best practices.
  • Monitor the health of RPA and AI systems,identify potential issues proactively,and resolve them swiftly.
  • Gather user feedback to evaluate system performance,making necessary adjustments to meet evolving client needs.
  • Recommend,implement,and execute improvements to enhance system reliability and functionality.
  • Generate and maintain clear technical documentation for internal and client reference,troubleshooting,and reporting purposes.
  • Work closely with clients and software developers to evaluate processes for automation and implement new RPA & AI initiatives.
  • Contribute to Research & Development projects aimed at improving the capabilities of existing systems.

Rogers Capital Management Services

Rogers Capital Management Services

 

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