RESERVATION COORDINATOR

The reservation coordinator will manage the booking process for services like accommodations or events, acting as the main point of contact for guests to confirm reservations, answer inquiries, and ensure a smooth experience

Core responsibilities:

• Handle bookings: Manage and process reservations efficiently, gathering all necessary details from guests.
• Serve as the point of contact: Act as the primary contact for inquiries about room rates, availability, and services.
• Ensure guest satisfaction: Provide prompt, courteous service to ensure a positive guest experience from the first contact through their stay.
• Manage reservations systems: Maintain full proficiency in using reservation software (PMS) for data entry and record-keeping.
• Coordinate with other departments: Liaise with departments like front desk, sales, and accounts to manage rooming lists, group blocks, and special requests.
• Maintain records: Keep guest files, reservation correspondence, and booking records updated and organized. 

Key skills and qualifications:

• Customer service: Strong communication and listening skills are essential for interacting with guests.
• Organizational skills: The ability to multitask, manage files, and maintain accurate records is crucial.
• Technical proficiency: Familiarity with reservation systems and other relevant software is required.
• Product knowledge: A comprehensive understanding of the services, facilities, and amenities offered is necessary to answer guest questions accurately.
• Professional demeanour: Maintain a calm, professional, and friendly attitude to project a positive image for the company.