Front Office Assistant

Responsibilities:

• Actively participates in the provision of excellent service to guests.
• Welcomes guest courteously as per Hotel procedures.
• Converses with guests to obtain feedback and suggestions for improvement.
• Provides guests with correct and relevant information on all the Hotel’s products (e.g. types of rooms, rooms’ configuration and rates.)
• Attends to guest queries on telephone and at the counter.
• Handles customer complaints efficiently through appropriate interaction and referral to the Front Office Supervisor.
• Updates the daily attendance book to control punctuality, absenteeism, overtime and casual labour, in order to make sure that his/her IN and OUT duty time have been recorded.
• Inform guests about Hotel features and services during their stay.
• Performs all delegated duties in accordance with the Hotel’s standards and checklists, and with Management instructions.
• Assists the Front Office Supervisor in implementing all SOP(s) and monitoring their professional execution.