RECEPTIONIST

- Greet guests and visitors upon arrival in a professional, friendly manner. - Answer incoming calls, route them to the appropriate individual or department. - Schedule, confirm, and manage appointments or meetings for staff members. - Follow up debtors

Key Responsibilities:

1. Greeting and Welcoming Visitors:
• Greet guests and visitors upon arrival in a professional, friendly manner.
• Direct visitors to the appropriate person or department.
2. Answering Phones:
• Answer incoming calls, route them to the appropriate individual or department.
• Take messages when necessary and ensure they are relayed promptly.
3. Managing Appointments:
• Schedule, confirm, and manage appointments or meetings for staff members.
• Ensure the reception area is organized and tidy for visitors.
4. Administrative Support:

• Follow up debtors

• Provide general administrative support, such as filing, faxing, scanning, and data entry.
• Handle office supplies inventory and order supplies when needed.
4. Handling Mail and Deliveries:
• Sort and distribute incoming mail and packages.
• Prepare outgoing mail or courier deliveries.
5. Customer Service:
• Address any general inquiries, complaints, or concerns with a professional attitude.
• Ensure a high standard of service to guests, clients, and employees.
6. Security Duties:
• Monitor visitor access and maintain security protocols by issuing visitor badges or logging entry and exit times.
• Ensure compliance with health and safety regulations.

Skills and Qualifications:

• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong ability to handle various types of customer inquiries and issues.
• Organization: Able to juggle multiple tasks and maintain a high level of organization.
• Technical Skills: Proficient in using office equipment (phones, fax machines, scanners) and computer software (Microsoft Office Suite, etc.).
• Attention to Detail: Strong focus on accuracy and following procedures.
• Multitasking: Ability to prioritize tasks in a fast-paced environment.
• Education: HSC Leavers