Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely.
Job Summary
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely.
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
Provide HR/Payroll support services to clients according to Ceridian contract, government compliance and business needs
Create, update and review standard operating procedures and perform quarterly document reviews
Have an “I own it” attitude about deliverables and projects from start to finish
Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely
Proactively manage quarter and year-end payroll auditing
Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
Essential Duties and Responsibilities include the following:
(Other duties may be assigned)
Aim at becoming a Subject Matter Expert in their process
Drive customer satisfaction by providing high quality of service
Be an effective team player
Proactively highlight risks
Meet or exceed process KPIs
Execute corrective and preventive action plans
Ensure that complaints are proactively managed to a resolution
Record key delivery data for metrics purposes.
Achieve delivery of tasks in accordance with agreed schedules, procedures and standards
Seek and respond to development feedback
Mentor & Coach new recruits in their process
Degree of Independence/Supervision required:
Will be formally supervised by Seniors and/or Team Lead/Leader
Promptly escalate exceptions to the Seniors and/or Team Lead/Leader
Accountable for their individual performance.
Technical Competencies:
Domain Knowledge (Dayforce HCM)
Time Management and prioritization
Business Communication Skills (written and verbal)
Analytical and Reporting Skills
Computer Literate (MS Word, Excel, PowerPoint, Outlook)
Behaviour Competencies:
Quality Focus
Results orientation
Capacity to adapt to Change
Initiative
People Sensitivity
Customer Orientation
Teamwork & Cooperation
Flexibility (US working hours)
Fast learner
Education/Experience:
SC/HSC Holder or Higher Education
At least 2 years of work experience in BPO (desirable)
Industry related certifications (FPC) or will obtain within two years of employment