Outbound Call Agent - French

We are looking for a dedicated and personable Outbound Call Service Agent - French speaking. The ideal candidate will have excellent communication skills, and a passion for delivering exceptional customer service. The Outbound Call Service Agent will report to the Outbound Team Leader.

Synergy360 Limited is looking for a highly motivated Outbound Call Agent - FR who will play a key role in the increasing of the retention and Company's results.
The main task of the Outbound Call Agent is to acquire and reactivate customers.

Main responsibilities:

• Excellent communication skills in native French - mandatory
• Good communication of English - good to have
• Excellent oral communication skills is mandatory
• Commercial spirit - mandatory
• Self-motivated with a positive attitude and good problem solving skills.
• High level of empathy.
• Knowledge of customer service software/procedures
• Computer-literate with capability in email, Google spreadsheet, Google doc, etc
• Previous experience as a customer service agent is an asset