Operations Manager F&B - Veranda Grand Baie
- Riviere du Rempart
- Not disclosed
- Permanent
- Added 02/10/2025
- Closing 01/11/2025
We are looking for an Operations Manager F&B to join our team in Veranda Grand Baie!
Overview of the Role 🔍
To assist the Hotel Manager by identifying operational issues and contributing to effective solutions that support overall hotel performance.
Key Responsibilities 📋
• Assist the Hotel Manager in overseeing daily hotel operations, maintaining brand standards, and driving profitability.
• Provide operational support and strategic guidance to department heads and the broader management team.
• Collaborate with the Hotel Manager to implement revenue, sales & marketing, guest satisfaction, and team engagement plans.
• Enhance guest satisfaction by improving service delivery through employee development and quality initiatives.
• Handle departmental guest complaints and ensure timely corrective actions are implemented.
• Contribute to the preparation of departmental budgets and ensure cost-effective operations.
• Monitor financial performance and implement strategies to exceed revenue and profit targets, particularly in F&B.
• Analyze hotel data and operational statistics to identify improvement opportunities and implement changes accordingly.
• Support menu development and F&B merchandising in collaboration with the Executive Chef and F&B team.
• Assist department heads in achieving financial goals and maintaining high standards in service, cleanliness, and guest experience.
• Develop and implement operational tools including budgets, forecasts, purchasing specs, and SOPs.
• Ensure compliance with company policies, procedures, and local regulatory requirements.
• Lead daily and weekly operations meetings with HODs to review performance, guest feedback, and staff matters.
• Ensure SOPs are implemented across all departments and conduct regular operational audits.
• Conduct random inspections of stores and F&B areas to monitor inventory quality, stock levels, and expiry management.
• Monitor overhead and operational costs to optimize financial performance.
• Identify staff training needs and support ongoing development initiatives.
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.
Ideal Candidate Profile 🎯
• Holds a degree in Hotel Management or equivalent from a recognized institution, with strong knowledge of Food & Beverage and Quality Management.
• Minimum of 5 years’ experience in a hotel management role, specifically overseeing the F&B department in 3- or 4-star resorts.
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.
