Operational Analyst I ( Merchant Configuration)

This role focuses on the timely and accurate configuration of our merchants, as well as executing changes to their existing configuration.

Company Description

We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.  

We help enterprise businesses boost acceptance rates, combat fraud, and turn payments into a major competitive advantage. Headquartered in London and with offices across the globe, Checkout.com is trusted by world-renowned brands such as eBay, DocuSign, Vinted, Uber Eats, Klarna, Wise, Sainsbury’s, The Financial Times, Grab, and Sony.

This is a career-defining opportunity at a generation-defining company. There is no finish line at Checkout.com; we set ambitious goals, build with intent, and move at speed – always guided by our values as we strive to create a brighter future for payments across the online ecosystem.  

Our teams solve complex challenges that demand focus, ambition, and accountability. For those who thrive in pursuit of peak performance; those ready to grow, deliver, and be recognized for it – there’s no better place to be. 

Job Description

We are seeking a motivated and detail-oriented Analyst I to join our Merchant Configuration team. This role focuses on the timely and accurate configuration of our merchants, as well as executing changes to their existing configuration. The ideal candidate for this role is someone with a customer-centric mindset, a strong team player, having work experience in an operational role in a multinational environment.

This position requires working on public holidays in Mauritius. Candidates must be available to work on a flexible time rotation, alternating between day and night shifts, with working hours covering both daytime and nighttime shifts, Mauritius time.

Key Responsibilities:

• Set up, update, and terminate merchant accounts efficiently, ensuring all processes are followed accurately.
• Participate in ad-hoc projects, contributing to team initiatives and goals.
• Develop a deep understanding of our configuration products.
• Assist in navigating queries with appropriate support channels to ensure timely resolutions.
• Actively engage with stakeholders to understand their needs and requirements. Prioritize their satisfaction by addressing concerns and facilitating solutions promptly.
• Follow defined processes meticulously to ensure the accuracy of all tasks. Review work for errors and implement quality checks to maintain high standards.
• Approach all cases and tasks with a sense of urgency and enthusiasm.
• Work collaboratively within the Merchant Configuration team and across the organization to drive cases to resolution.

Experience / Qualifications

What we’re Looking For:

• At least 1 year work experience in an operational role in a multinational work environment.
• Strong written and verbal communication skills.
• Customer-centric mindset with a commitment to stakeholder satisfaction.
• Ability to collaborate effectively within teams and across departments.
• Detail-oriented with a focus on accuracy in all tasks.
• Proactive attitude with a strong sense of urgency.
   

Having an understanding of payment processes and lifecycle and / or experience in a configuration role within the Tech and/or e-commerce industry will be an advantage.

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
 

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit ourCareers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram