Officer – Payment Units

The Officer - Operations is responsible to execute all the day to day activities/tasks within Business Operations. This role acts as both a maker & checker based on the activities being assigned as per established practice and reports directly to the team leader.

KEY RESPONSIBILITIES:

• Assists team leader for processing of payments and remittances emanating from customers and other banks as per the respective Bank of Mauritius cut off time.
• Assists team leader for the day to day running of the different clusters within Payments and other sections in Operations.
• Assist and guide subordinates in their daily routine tasks including scanning and filing.
• Provide support to Post Offices for banking activities and retrieval of documents.
• Resolve discrepancies or issues identified and escalate to the senior officer/ Team Leader, where required. Respond to queries and complaints within a reasonable timeframe.
• Ensure proper reconciliation with the Bank of Mauritius’ statement and any other transfers effected wherever applicable.
• Ensure all proper documentations and compliance as required for customer & merchant signup and process for approvals.
• Data capture & verification of customer information amongst other related operations tasks.
• To act as maker and / or verifier as and when required for smooth running of the different departments across Business Operations.
• To ensure adherence to all banking policies, procedures and regulatory guidelines.
• To ensure all KYC and Anti-Money Laundering requirements are being followed.To make regular checks and record/report findings.
• To ensure proper record keeping at all times.

PREREQUISITES:

• Candidate should have minimum HSC or diploma/degree in banking from a recognized institution or any other acceptable qualifications.
• Minimum 5 to 7 years of banking experience in similar environment would be an advantage.
• Well versed with banking guidelines, Policies & Procedures (internal & external) and regulations.
• Maintain confidentiality of information, be ethical and willingness to work during odd hours.

SKILLS:

• Adherence to the professional code of ethics;
• Team player, self-motivated and well organized;
• Good interpersonal skills;
• Good analytical skills; and
• Prepared to go extra miles to meet deadline.