Nixxis Contact Suite Engineer

At Nixxis, we specialize in providing top-tier contact center solutions that enhance customer interactions and drive business success. Our commitment to innovation and excellence sets us apart in the industry.

Job Description: We are seeking a skilled Nixxis Contact Suite Engineer to join our dynamic team. The ideal candidate will have extensive experience configuring, troubleshooting, and providing support for the Nixxis Contact Suite. This technical role involves close collaboration with the Contact Center team, other IT resources, internal business units, external clients, and various vendors.

Key Responsibilities:

• Configure and optimize the Nixxis Contact Suite to meet business requirements and ensure peak performance.
• Troubleshoot and resolve issues related to the Nixxis Contact Suite, ensuring minimal downtime and optimal functionality.
• Provide technical support and guidance to the Contact Center team, other IT resources, internal business units, external clients, and vendors.
• Serve as a technical expert on Nixxis-related projects and initiatives.
• Collaborate with cross-functional teams to understand and address business needs and technical challenges.
• Maintain and update documentation related to Nixxis configurations, troubleshooting steps, and support procedures.
• Stay current with the latest developments and best practices in contact center technologies.

Requirements:

• Proven experience in configuring, troubleshooting, and supporting the Nixxis Contact Suite or any other Contact Centre Solution. (REQUIRED)
• Strong technical skills and the ability to serve as a technical expert in Nixxis-related matters.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Experience working with contact center teams, IT resources, business units, external clients, and vendors.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Ability to work independently and manage multiple tasks and projects simultaneously.
• A proactive approach to learning new technologies and staying updated with industry trends.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on exciting and innovative projects that make a real impact.