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Network Manager

Exciting opportunity to lead cutting-edge IT projects, drive innovation, empower teams, boost client satisfaction, and shape tech success!

Responsibilities

Financial

Ensure that project delivery deviation is less than 5% of objectives in terms of Critical Success Factor (CSF) and budgeted project cost to serve.
Validate and monitor expenses and client billing to achieve project profitability targets.
Support management to achieve yearly sales target defined.

Business Development

Align IT objectives and programs to the company's objectives and strategies.
Monitor changes or advancements in technology and regulations to advise the management on possible business risks or gain in competitive advantage for the company.
Contribute to product development by advising the management on new business line addressing market needs.
Implement suitable technology to streamline internal operations and secure the office IT infrastructure and data.
Achieve professional certifications as and when required to support the company objectives.
Perform pre-sales activities like conducting demonstrations, technical site audits and drafting bill of quantities.
Support sales team by contributing to prospecting activities to identify potential clients, establish and maintain business relationships in the interest of the company.

Customer

Improve customer experience through regular customer meeting and root cause analysis of recurrent technical problems to formulate and implement new features and/or services.
Ensure maximum uptime of deployed systems at customer sites using proactive issue detection tools.
Present new solution features to clients that may contribute to enhancement of guest experience and ROI.
Perform root cause analysis of recurring problems and identify solution to resolve issue.
Ensure that support service complies at all times with the terms defined in the company Service Level Agreement.
Plan monthly service maintenance and provide report to clients

Processes

Design, build and customise technological systems and platforms that address the customer needs while taking into consideration the future industry technology trends.
Apply proven industry project delivery methodology to ensure success of projects.
Develop project plan, analyse risk, establish contingency plan and corrective actions.
Formally report project status, variation and issues to customer.
Manage supplier order delivery cycle to ensure prompt delivery to operations.
Arbitrate and resolve operational conflicts during the project delivery cycle.
Develop standard procedures and improve delivery methodology based on industry standards.
Contribute to the continuous enhancement of established company's processes, procedures and policies.

People

Provide strong leadership to the network team by setting clear expectations and goals.
Provide technical guidance and assistance to team during project and support activities.
Establish performance, development and training plan of team members.
Contribute to enhance team's technical expertise and certifications.
Coach and mentor team members during project and support delivery.
Provide regular performance feedback to team members while addressing performance issues promptly and fairly.
Foster a knowledge sharing culture and contribute to team cohesion and skills building.

Job Requirements

Qualifications and Experience

Minimum a Bachelor's degree in Computer Science, Engineering, Telecommunications, or related field.
At least 5 years of experience in Networking, with at least 2 years in a leadership role.
Strong understanding of Managed Services, ITIL framework, and Service Delivery models.
Relevant industry certifications (e.g., HPE Aruba ACMP/AOS-CX, Fortinet NSE 4-7, CCNP/CCIE) highly desirable.

Behavioural competencies

Attitudes and values

Bolt Talent Solutions (Pty) Ltd