Messenger/Driver

The Messenger in a banking environment is responsible for the secure and timely delivery of documents, packages, and other materials between bank branches, departments, and external entities.

Key Responsibilities

1. Document & Package Delivery:

Safely transport documents, packages, and other items between bank branches, departments, and to/from external clients or institutions.

Ensure that all deliveries are completed on time and in accordance with the bank’s confidentiality and security protocols.

Obtain signatures or proof of receipt for delivered items as required.

2. Mailroom & Internal Logistics:

Assist in sorting and distributing incoming and outgoing mail within the bank.

Organize and manage the flow of internal mail and packages to ensure efficient distribution across departments.

Maintain accurate records of items received and delivered, including dates, times, and recipient details.

3. Confidentiality & Security:

Handle all documents and packages with a high level of confidentiality, ensuring that sensitive information is protected.

Follow the bank’s security policies when transporting items, particularly those containing confidential or sensitive information.

Report any suspicious activities or security concerns to the appropriate bank personnel.

4. Banking Support:

Assist with other administrative tasks as needed, including photocopying, filing, and organizing documents.

Support banking staff with the movement of equipment or materials during branch relocations or renovations.

Provide backup support to reception or administrative staff during peak times or absences.

5. Communication & Customer Service:

Communicate effectively with bank staff, clients, and external contacts to confirm delivery details and address any issues.

Provide courteous and professional service to all bank clients and employees during deliveries.

Report any delays, problems, or customer concerns promptly to the appropriate manager.

Knowledge & Skills Required

Attention to Detail

Time Management

Communication Skills

Customer Service

Experience Required

• Previous experience in a similar role within a bank or corporate environment is preferred, though not always
• Experience working in a banking or financial institution is advantageous, especially if it involved handling sensitive or confidential information.

Education

• High school diploma or equivalent is required.
• Additional training or experience in a similar role is beneficial.

Physical Requirements

• Ability to lift and carry packages and documents, sometimes in bulk, as part of daily responsibilities.
• Ability to spend extended periods walking and standing as part of the delivery duties.