Manager Services (Night Shift)

The Manager Implementation is responsible for end-to-end delivery of Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts.

JOB SUMMARY

The Manager Implementation is responsible for end-to-end delivery of Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Manager, Implementation contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery.

ESSENTIAL FUNCTIONS

Achieve and Exceed Implementation Targets

• Ensure team targets are met
• Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
• Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews

Increase the Value of the Dayforce Application for Customers

• Expand services sales in the existing customer base by promoting strict change control and effective project governance
• Collaborate with Dayforce partners and provide Dayforce sponsorship and governance on partner-led implementations
• Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution

Ensure High Customer Satisfaction and Referencability

• Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques and methodology
• Manage executive level customer relationships and provide team oversight through Dayforce implementations
• Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
• Responsible for project staffing and resource management on a broad range of implementation engagements
• Motivate teams to document solutions and contribute to internal knowledge share
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Participate in the company’s internal, departmental and cross-departmental initiatives

Increase Engagement and Capabilities of Team Resources

• Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives
• Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios
• Provide coaching and mentoring to improve performance and drive career development
• Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
• Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS

• Bachelor’s degree or equivalent experience
• Master’s degree or post graduate coursework an asset
• 7+ years of experience in human capital management applications consulting preferred
• 5+ years in Consultant role with Dayforce HCM an asset
• Strong background in leading software implementation projects including experience developing project team structures and governance models
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management and business process mapping

Technical Skills Requirements

• Mastery in Microsoft Office products

Consulting and management experience in a SaaS / Cloud computing environment

• Experience with one or more of the following applications in addition to Dayforce HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, Workday
• Expert knowledge of common human capital management (HCM) business practices
• Ability to effectively implement all Dayforce HCM modules an asset
• Deep understanding of different industries and how Dayforce implementation best practices apply to the customer’s business practices
• Ability to prepare and present documents to prospects and customers on Dayforce's Implementation approach and best practices; ability to sell the value of Dayforce's Implementation methodology to executive level prospects
• Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
• Solid understanding of relational databases and SQL an asset
• Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
• Ability to forecast and deliver on targets on a quarterly basis

Functional Skills Requirements

• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities
• Excellent organization, communication and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques
• Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Dayforce guidelines
• Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle

WORKING ENVIRONMENT & PHYSICAL DEMANDS

• Ability and willingness to travel to prospect and customer sites as needed
• Working hours 3 p.m. to 1 a.m. (Mauritian hours)

COMPETENCIES

• Problem Solving
• Resolves complex, critical, or unusual business issues that arise within areas of responsibility
• Acts as an escalation point to resolve customer issues ensuring collaboration on key decision making with the customer and internal groups; distinguishes when to escalate an issue with a customer to senior management
• Professionally articulates sensitive topics both internally and externally and proposes productive solutions
• Possesses a passion for helping customers optimize their implementation of Dayforce HCM to more effectively run their business

Autonomy

• Conducts performance reviews for employees and deals proactively with performance issues
• Oversees the success of a designated project portfolio
• Engages in the Sales process with minimal guidance from management

Decision Making

• Ability to deal with “on the spot” issues and make real time decisions with the information at hand
• Ability to align consultant and project manager skill sets and career objectives with project assignments
• Ability to manage expectations with the customer in a project escalation situation

Interpersonal Skills

• Excellent written and verbal English and French communication skills
• Ability to deal with High caliber clients profiles
• Excellent presentation skills; able to adjust content and presentation style to different audiences
• Ability to establish credibility and rapport with internal and external stakeholders at all levels of organization; ability to influence C level stakeholders
• Ability to direct and motivate project teams and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources, Product Management, Development and Support
• Ability to provide constructive feedback and coach accordingly
• Ability to influence customers to modify current business practices, as required

This job profile covers only the essential functions of this position. It in no way states or implies an all-encompassing list of duties. Employees will be required to perform any other job-related duties requested by management. This document does not create an employment contract, implied or otherwise. It does not alter the “at will” employment relationship between Dayforce and the employee. Dayforce is an Equal Opportunity Employer.