Support Microsoft Copilot and Eazzy Corporate systems by assisting users, enabling AI tools, managing access, and improving digital workflows across FFG teams locally and internationally.

Job Description: Junior IT Specialist (Microsoft Copilot & Eazzy Corporate)

Location: Grand Baie, Mauritius
Department: FFG International / IT & Digital Transformation
Type: Full‑Time

About the Role

FFG International is expanding its digital capabilities, and we are looking for a motivated Junior IT Professional with hands‑on experience in Microsoft Copilot and Eazzy Corporate Software. You will play a key role in supporting our teams across FFG Mauritius, FFG Global, and FFG Holdings with automation, workflow optimisation, user support, and AI‑driven productivity improvements.

This role is ideal for someone early in their IT career who is passionate about AI tools, digital platforms, business systems, and end‑user empowerment.

Key Responsibilities

1. Microsoft Copilot – Administration & Enablement

• Assist in deploying and configuring Microsoft 365 Copilot for end users
• Provide user support, training, and creation of best‑practice guidelines
• Develop AI prompts, templates, and automation workflows for internal teams
• Monitor usage, troubleshoot issues, and escalate technical problems
• Work with IT leadership to recommend enhancements or integrations

2. Eazzy Corporate Software – Support & Maintenance

• Support users on Eazzy Corporate’s modules (DMS, Portfolio, CRM, Compliance, Secretarial functions)
• Assist in onboarding new users and updating permission roles
• Ensure smooth operation during migrations, updates, and system roll‑outs
• Help staff optimise their client records, document indexing, and reporting tools
• Coordinate with Eazzy’s external support team when needed

3. General IT & Digital Efficiency

• Assist with user account creation, access rights, and software configuration
• Support data migration, SharePoint structures, and workflow automation
• Help integrate Microsoft 365 tools with Eazzy, Outlook, Teams, and OneDrive
• Troubleshoot basic network, hardware, and systems issues
• Collaborate with Business Development, Secretarial, Tax, and Admin teams to digitise workflows

Required Skills & Qualifications

• Diploma or degree in IT, Computer Science, Information Systems, or related field
• Experience using Microsoft 365 Copilot, AI writing tools, or productivity automation
• Exposure to Eazzy Corporate Software (or similar corporate secretarial/CRM systems)
• Strong understanding of Microsoft Office 365 apps (Outlook, Teams, SharePoint, OneDrive)
• Excellent troubleshooting skills and a proactive approach
• Strong communication and ability to assist non‑technical users

Nice-to-Have Skills

• Experience in financial services, corporate secretarial, or compliance environments
• Knowledge of Power Automate, Power Apps, or Microsoft Entra ID
• Experience training users or creating support documentation
• Understanding of data governance, document management, and workflow mapping