Insurance Underwriting Officer

The Insurance Underwriting Officer is the focal point within CIM’s InsurTech structure for external and internal stakeholders in the daily dealings of our Embedded, Affinity and Captive insurance programmes in as much as for our Multi-Agency services.

He/she will assist in quotation needs, submission of quotes, conduct quote comparisons/tender exercise, issuance of policy, on-boarding of clients, follow-up on renewals, claims journey, customer service, complaints handling, administrative duties, technical and product support and/or Queries.

• Provide consistent aftersales customer service, facilitate the resolution of claims, customer service issues or complaints
• Enhance the customer experience levels
• Provide insurance quote to customers
• Submit approved documentation with KYC documents
• Initiate, conduct and follow-up of monthly renewals
• Regular Client follow-up on pending renewals through calls, SMS and Letters
• Customer on-boarding, Processing of insurance certificate & vignette, invoicing
• Monthly reporting
• Preparation of claims
• Achieve set targets of sales campaigns
• Carry out administrative duties

• Minimum – Higher School Certificate
• CII qualifications or Insurance related Studies or Diploma in Management, Business or any relevant field, would be an advantage.
• Minimum 3-5 years’ experience in an Insurance environment will be an advantage.
• Underwriting and claims exposure (General /Short-Term Insurance and/or Life Assurance)
• Relevant experience in providing and planning for excellent customer service within the Insurance field
• Good domain knowledge /technical background in insurance (General/Short-Term Insurance and/or Life Assurance)
• Excellent understanding of Insurance products and services
• Thorough understanding of customer-related processes
• Knowledge of IT skills including but not limited to Microsoft office
• Excellent written and verbal communication skills (English & French)
• Good listening skills
• Analytical skills to understand Financials