IT Specialist

In this role * Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by: * Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively * Troublesh...

In this role

• Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by:
• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam
• Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security
• Collaborating remotely with the Group IT team to implement IT projects, upgrades, and system/network improvements
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Manage the local IT procurement process & work with various IT suppliers 
• Review & update local IT procedures and documentations
• Assists with tracking inventory levels of equipment and materials
• Regular reporting (weekly & monthly)
• Performs miscellaneous job-related duties as assigned (for e.g. provide IT training to new employees, manage user accounts & permissions)
• Stay abreast with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

What we offer

• A stimulating and professional working environment in a dynamic team with extensive expertise
• Cross-functional teamwork
• A supportive culture with excellent opportunities for professional and personal training and development

About your profile

• 3 – 5 years of experience in IT Support or IT Service Desk
• Fluent (spoken & written) in both English and French
• Strong interpersonal & communication skills
• Team player
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• A technical, logical thought process
• Problem-solving skills with ability to prioritise and a keen eye for detail
• An ability to stick to strict deadlines