Housekeeping Manager

RESPONSIBILITIES Assists the Executive Housekeeper to plan, organise and control activities of Housekeeping department as per standards • Assist superior to: • Coordinate & supervise activities in his/her department • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of ...

RESPONSIBILITIES
Assists the Executive Housekeeper to plan, organise and control activities of Housekeeping department as per standards
• Assist superior to:
• Coordinate & supervise activities in his/her department
• Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
• Ensure that respective team projects a warm, professional and welcome image
• Handle and monitor of guests complaints and the relevant follow up action required
• Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
• Interact regularly with guest to obtain feedbacks for improvement
• Ensures Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
• Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
• Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
• Ensure that there is a proper planning and control of annual leaves for the department
• Promotes and attempt upsellings
• Monitor and control inventories of work equipment, linen and uniform
• Assist superior to:
• Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
• Establish cost management plan
• Manage Roster
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Receive rooms allocation
• Carry out daily briefings
• Assist Superior to:
• Manage and control of all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
• Establish all quality procedures with the quality manager and ensure their follow-up
EXPERIENCE
• HSC level or equivalent with professional training and experience
• Diploma or BSC in relative field from a recognized institution (NC4)
• 5 - 7 Years in related field
• Computer literacy including hotel management system such as Opera, Micros, Win HMS…
• Fluent in English and French both written and spoken, a third language would be an advantage