Housekeeping Floor Supervisor

Under the general direction of the Assistant Executive Housekeeper or designate, and within the limits of established InterContinental Hotels Group brand and hotel policies and procedures, responsible for receiving, sorting, storing and issuing of linen and uniforms.

• Oversee the implementation of room standards and procedures.
• Maintain IHG grooming standards.
• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all room systems.
• Carries out daily inspection of rooms (occupied, vacant, arrival, out of order etc.) using standard checklist.
• Ensure daily inspections of hotel assets (vacuum cleaners, machines etc.)
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Solve employee grievances.
• Assist linen supervisor to conduct room linen inventories.
• Ensures Lost & Found items are handed immediately to the Housekeeping Ordertaker.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Prioritize VIP or difficult guests.
• Liaise with Housekeeping Ordertaker for guest and hotel requirements.
• Co-ordinate special projects (e.g. stock inventories)
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.
• Supervise linen/guest supplies/chemical storage areas.
• Maintain adequate stock levels.
• Attends to VIP guest services and demands.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Report any maintenance request immediately to Housekeeping Ordertaker and follow up for any delay to Chief Engineer.
• Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.