Housekeeping Coordinator

Are you passionate about delivering world-class service and have an eye for detail? Shangri-La Le Touessrok is looking for a meticulous and dedicated Housekeeping Coordinator to join our exceptional team.

As a Housekeeping Coordinator, you will be responsible for:

• Managing administrative tasks and reports for the department efficiently.

• Ensuring seamless shift transitions by taking proper handovers.

• Preparing and maintaining daily reports, including Shangri-La Moments, guest preferences, and villa schedules.

• Accurately handling HOTSOS requests, ensuring timely creation and closure.

• Issueing and tracking Team talks, maintaining a well-organized register.

• Answering telephone calls promptly and professionally within three rings.

• Maintaining comprehensive records, including call logs, productivity reports, and discrepancy/OOO/OOS reports.

• Overseeing Lost & Found operations, ensuring proper documentation and storage.

• Consolidating guest preferences and collaborating with the Guest History Team.

• Taking inventory and managing coordination tasks.

• Providing administrative support to the Service Manager and Executive Housekeeper.

• Adhere to supervisor instructions and perform tasks with diligence.