Head Waiter

Supervise and coordinate activities of waiters in outlets to ensure prompt and efficient service to guests as per Standards

We are looking for Head Waiters to join our team at Heritage Le Chateau

Responsibilities

• Welcome guests and bid farewell.
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation.
• Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions.
• Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests.
• Supervise the quality of the service offered to guests.
• Take guests’ order promptly and do the proper follow up.
• Handle customer complaints efficiently and reports to his/her superior.
• Encourage upselling.
• Follow-up on bill pending.
• Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service).
• Ensure cleanliness of furniture, fixtures and equipments in respective section.
• Double check tray before serving guest to ensure food and beverages items tally with orders.

Qualitification & Experience

• SC level or equivalent, professional training and experience
• At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang
• Fluent both in English and French, a third language would be an advantage