Gym Attendant

Position Summary The Gym Attendant is responsible for ensuring the smooth daily operation of the hotel’s fitness center. He/She provides assistance to guests using the gym, maintains cleanliness and safety standards

Key Responsibilities

Operational Process

• Open and close the gym as per schedule and hotel standards.

• Ensure gym facilities, equipment, and workout areas are clean, sanitized, and well maintained at all times.

• Monitor the proper use of gym equipment by guests and provide basic guidance when necessary.

• Report any malfunction, damage, or maintenance needs of equipment to the supervisor.

• Replenish towels, water, and amenities in the gym area.

• Enforce gym rules and safety regulations to prevent accidents and misuse of facilities.

• Assist in maintaining accurate records of equipment usage, maintenance, and inventory.

• Perform any cognate duties assigned by the Fitness Supervisor or Spa & Recreation Manager.

Customer Perspective

• Welcome and greet guests using the gym in a friendly and professional manner.

• Provide assistance and basic guidance to guests on equipment usage.

• Respond politely to guest requests and escalate special needs to supervisors.

• Ensure guest satisfaction by maintaining a safe, clean, and enjoyable environment.

• Support the department in achieving positive guest feedback (TripAdvisor, satisfaction surveys, social media).

Financial Perspective

• Handle gym equipment carefully to minimize breakage, loss, or unnecessary maintenance costs.

• Ensure proper stock control of amenities (towels, water, etc.) to avoid wastage.

• Support upselling of fitness-related services (personal training, spa packages, memberships if applicable).

People, Learning & Growth

• Maintain positive working relationships with colleagues across Recreation & Spa departments.

• Adhere to grooming standards, personal hygiene, and professional appearance.

• Respect attendance, punctuality, and departmental policies.

• Report all accidents, incidents, or injuries immediately to supervisors.

• Participate in training programs to enhance knowledge of fitness, safety, and guest service.

• Adhere to the Workers’ Rights Act and the hotel’s policies and procedures.

Qualifications & Requirements

• Minimum SC qualification; certification in fitness, sports, or first aid is an advantage.

• Previous experience in gym, recreation, or hospitality is preferred.

• Basic knowledge of fitness equipment and safe workout practices.

• Strong customer service and communication skills.

• Physically fit, reliable, and attentive to detail.

• Positive attitude with the ability to work in a guest-focused environment.