Guest Services and Tournament Coordinator

Tournament Coordination

• Coordinate all member and non-member tournaments or events from initial planning stages through completion.
• Develop relationships with new groups (e.g., local businesses or charity organizations) to promote tournament venues at the club.
• Schedule tee times for members/groups while ensuring accuracy in reservations systems.
• Maintain accurate records related to groups/tournaments including participant lists or financial details.
• Collaborate with customers to promote tournaments/events while offering additional services such as logo merchandise sales or golf equipment rentals.
• Prepare/distribute information about tournaments (e.g., critical dates/course closures) to members/groups in advance of scheduled events.
• Administer tournaments according to facility tournament manuals; assist with golfer registration during these events.
• Promote and initiate new member club competitions and tournament events, to create a competitive and social club environment for member and guest satisfaction.

Event Coordination Support

• Provide support for special events such as tournaments or social gatherings by assisting with guest check-in/registration processes, scoring and prize-giving processes.
• Work closely with the events team to ensure smooth execution of club events by coordinating logistics between departments (e.g., catering or groundskeeping).
• Assist in preparing event-related materials such as schedules or promotional content.

Member Relations

• Build strong relationships with club members by fostering a sense of community within the facility.
• Address member feedback/concerns empathetically while working toward resolutions that enhance satisfaction levels among patrons.
• Act as a liaison between members/guests & management teams when communicating suggestions aimed at improving overall experiences within facilities.

Operational Excellence

• Oversee check-in/reception processes ensuring smooth operations even during busy periods like tournaments/events.
• Audit billing/cashiering processes periodically ensuring accuracy across transactions handled by attendants.

Facility Management

• Inspect the reception area regularly to ensure it is clean, organized, well-stocked with necessary supplies (e.g., brochures or forms), and visually appealing at all times.
• Coordinate with housekeeping or maintenance teams if any issues arise in keeping the area presentable.

Staffing & Human Resources

• Implement on going skills training to ensure service standards are being upheld.
• Develop and monitor Guest Services performance and assist with planning staff goals
• Assist with staff evaluation reports with proposed action plans.
• Effectively administer and monitor staff scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Implement and monitor negative staff behavior and disciplinary guidelines with follow through

 Other Duties as Assigned

While the above mentioned is a detailed description of the outputs required to manage Golf Operations, it is not intended to be exhaustive. Other requirements may be assigned as change in the environment dictates.