Guest Relations Officer

Receptionist

DUTIES AND RESPONSIBILITIES:

• Undertake front of house duties and attend to the needs of guests to ensure a good customer service experience. 
• Build a good rapport with all guests and resolve any complaints/issues to maintain high quality customer service. 
• Deal with guest requests to ensure a comfortable and pleasant stay and handles any queries. 
• Assist in dealing with guests complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Reporting of guest comments. 
• Upselling of activities and package. 
• Assist the wedding guests. 
• Attend general enquiries received by phone & e-mails. 

• CANDIDATE PROFILE: 
• School Certificate
• Good customer service
• Excellent communication skills 
• Empathic skills
• Optimistic and upbeat attitude
• Genuine personal warmth
• Team oriented