Guest Relations Manager- Royal Palm Beachcomber Luxury

Oversees service quality, coordinates with departments to meet guest needs, and implements strategies to enhance satisfaction and loyalty.

Main responsibilities:

• Lead and inspire the Guest Relations team to deliver extraordinary guest experiences.
• Welcome guests, ensuring attention to detail and personalised service.
• Handle guest feedback and resolve challenges with discretion and professionalism.
• Coordinate operational performance with Heads of Departments.
• Provide prompt report to Management for any request and issues.
• Act decisively during emergencies, including implementing the evacuation plan.