Guest Relations / Butler - Heritage Le Telfair

Provide friendly, efficient service in line with standards, ensuring guest satisfaction by coordinating all requested services and attending to every detail from arrival to departure.

• Take part in training and implement accordingly.
• Keep superior informed about all unusual matters concerning any plans affecting his/her area.
• VIP personalized welcome at the airport.
• Welcome Guests and assist for check-in/ check-out process.
• Accompany Guests in their room & conduct hotel domain visit to Guests.
• Provide explanations to Guests regarding room amenities and equipment.
• Proceed with their Check in on tablets (from the reception or directly in the room).
• Conduct efficiently and effectively hotel visits.
• Give relevant and up-to-date information to Guests.
• Proceed with packing and unpacking of guest luggage.
• Provide the maximum of services & attention during guest stay (anniversary/special diners/etc).
• Collect Guests comments.
• Update Guests complaints.
• Compile Guests preferences.
• Promote upselling.
• Minimize wastage.
• Check on amenities offered in rooms/ suite/ villa and stationery.
• Attend to all requests from guest and communicate preferences to all departments concerned.
• Display flower arrangements in room / suite / villa, refreshing and changing them when required.
• Prepare International newspapers as per guest request.
• Ensure that room / suite / villa is always kept clean and tidy.
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.