Guest Relations Assistant/Officer (Trou aux Biches Beachcomber)

Assist guest/groups on arrival, departure and during stay, provides efficient and prompt service to guests in accordance with Hotel standards and procedures; adheres to Hotel rules & regulations and performs ancillary duties.

Main responsibilities:

• Deals with complaints on the hotel and initiates remedial actions to satisfy guests.

• Keeps close contact with major corporate and individual customers.

• Check in formalities, welcomes guests and converses with them to obtain feedback and suggestion, if any, to improve the hotel.

•Provides assistance to guests with special needs or requests.

• Assists in organising the department according to management directives, in conformity to the hotel policies, procedures and standards

• Promotes Sales of the various facilities and services of the Hotel.

• Ensures that incidents, accidents and disciplinary matters are investigated thoroughly so that remedial actions can be recommended and implemented as required.

• Promotes a two-way communication policy within the department.

Qualifications and profile:

 • Excellent Interpersonal Skills.

• School Certificate Qualifications or NTC3 Certificate in Front Office from the Hotel School or equivalent.

• Fluent in both speaking and writing in English and French.

• Conversant with Microsoft Office.

• Ready to work odd and flexible hours, including Sundays, Public Holidays and on cyclonic days whenever required.