Guest Experience Coordinator

The Team Member will act as the continuous Guest Experience/Relations coordination with the internal & external guests by ensuring that the guests’ expectations are met by collecting feedback continuously and encouraging guests to post reviews/comments on trip advisor to boost the hotel reputation

• Greet guests warmly and ensure a positive first impression.
• Address inquiries, concerns, and requests promptly and professionally.
• Monitor guest satisfaction and ensure service standards are consistently met by coordinating special requests, accommodations, and personalized services.
• Maintain guest records, feedback logs, and reports.
• Participate in training programs related to customer service and hospitality.
  
• Maintain clear communication between departments (front desk, housekeeping, operations, etc.).