Front Office Supervisor

Front Office Supervisor maintain a professional working environment in Front Office department and fulfill a variety of job functions, by implementing procedures, providing customer service.

Supervise the Front Desk operations to ensure an optimal level of service and hospitality is provided to the guests.

Ensure hotel charges are processed accurately to guest's accounts, invoices are accurate, billing instructions are verified.

Promote upselling of rooms categories, late check-outs and other in-house services.

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Resolve guest issues, complaints, queries in an efficient & timely manner to maintain quality service.

Promote the hotel facilities efficiently.