Debt Recovery Officer

The Debt Recovery Officer is responsible for managing the collection of outstanding debts from customers and ensuring timely payments. Reporting to the Debt Recovery Supervisor and work in team with other departments

Key Responsibilities :

Debt Management

• Monitor and follow up on overdue accounts through calls, emails, and official correspondence.
• Negotiate and implement repayment plans in line with company policies.
• Investigate reasons for payment delays and proactively resolve issues.
• Work with the manager on identifying opportunities to gain efficiencies to collect outstanding amount
• Maintain accurate records of all collection activities and payment arrangements.
• Payment collection at client premises when necessary.

• Liaise with internal departments such as administrative, sales and accounting department to resolve billing or service issues.
• Monitor long-outstanding debts and ensure recovery actions are carried out in line with company policies and established procedures.
• Ensure compliance with regulatory requirements and company policies during debt recovery processes.
• Any other cognate duties requested by the direct reporting line.