Debt Collector - Cernol Ltd

We are looking for a reliable and results-driven Debt Collector to join our team.

Reporting to the Finance Manager, the successful candidate will be responsible for contacting clients to follow up on outstanding payments, negotiating repayment plans, maintaining accurate records of all collection efforts, and ensuring compliance with all legal and ethical standards.

Key Responsibilities:

• Contact clients with overdue accounts via phone, email, or official letters
• Negotiate payment plans and settlements in line with company policies
• Keep accurate records of communication and payment arrangements
• Follow up on promises to pay and escalate cases where necessary
• Provide regular reports to management on collection status and outstanding debts
• Collaborate with the Sales, Customer Service, and Finance teams to resolve disputes
• Assist in improving internal credit and collection procedures

Requirements:

• HSC or equivalent; a diploma in accounting, finance, or business is an advantage
• Minimum 1–2 years’ experience in debt collection or credit control
• Excellent communication and negotiation skills
• Ability to work independently and manage time effectively
• Good computer literacy (MS Excel, email, ERP systems, etc.)

Skills and Competencies:

• Assertive but respectful attitude
• Detail-oriented with strong record-keeping abilities
• Good problem-solving skills
• Customer-oriented with the ability to remain calm under pressure