Customer Service Representative (ABC BPO Ltd)

ABC BPO Ltd is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. The role involves handling customer inquiries via phone, email, and live chat, ensuring prompt and professional resolution of issues.

Roles & Responsibilities

• Handle inbound and outbound calls for sales, customer surveys, customer enquiries, debt recovery and any other types required by the company
• Enter new customer information into system accurately
• Maintain and update existing customer and potential customer database
• Contact businesses or private individuals by phone
• Provide customers with product and service information
• Handle complaints, provide appropriate solutions within the time limits
• Identify and escalate priority issues
• Transfer calls to appropriate resource
• Follow up customer calls where necessary

Qualifications & Experience

• SC/ Higher School Certificate
• 1 year experience

Profile

• Good customer skills and positive attitude
• Excellent problem-solving skills
• Ability to work in a team
• Computer literate
• Good communication and written skills in English and French