Customer Service Representative

Position: Customer Service Representative Location: Ebene, Mauritius Requirement: Immediate joiners- Onsite (Work from Office) Languages: Must be fluent in French and English Role Summary: Handle customer inquiries, provide support, and ensure excellent service across both languages.

Job Description:


About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Job Description

Customer Service Representative

Key Responsibilities

• Handle complex customer requests by managing cases from start to finish (from case opening to closure).
• Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.
• Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.
• Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.
• Support and mentor new team members or those in need, acting as a quality ambassador within the team.

Profile Sought

• Thoughtful, organized, and meticulous; reliable and consistent.
• Strong writing skills in French and comfortable working with numbers.
• Excellent listening, comprehension, and analytical skills.
• Team-oriented mindset.
• Resilient under pressure and adaptable to change.

Working Hours

• Available to work on a 24/7 rotating schedule.
• Willingness to work on Saturdays, Sundays, and Mauritian public holidays.

Skills

• Proficient in office software tools.
• Language: Fluent in French (spoken and written).

Location

• Ébène, Mauritius

Education & Professional Experience

• Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
• 0 to 2 years of experience in a similar customer-facing environment.